Return and Refund Policy

At Ironclad Garages, we are committed to ensuring our customers are completely satisfied with their purchases. If you are not happy with your purchase, we offer a straightforward return and refund process to help resolve any issues.

Return Eligibility

You may return most new, unused items within 30 days of delivery for a full refund. Items must be returned in their original, unused condition and packaging. For larger items or equipment, please ensure that all accessories and instructions are included. Ironclad Garages reserves the right to reject returns for any item that shows signs of damage or use.

Non-Returnable or Exempt Items

Certain items are non-returnable or exempt from the return policy, including:

  • Customized or personalized products

  • Items marked as final sale

  • Used or damaged items not due to shipping defects

  • Oversized equipment that requires special handling

Return Process

To initiate a return, please contact our customer service team at cbryce501@gmail.com within 30 days of receiving your order. We will provide you with a return authorization and instructions on how to proceed with the return. Please ensure the item is properly packed for return to prevent damage during shipping.

Return Shipping Costs

Unless the item is defective or damaged, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the item reaches us safely. Ironclad Garages is not responsible for lost or stolen return shipments.

Refund Processing and Timeframe

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. Refunds will be processed within 5-10 business days of receipt. Refunds will be issued to the original payment method. Please note that any shipping fees paid at the time of purchase are non-refundable.

Exchanges and Replacements

If you need to exchange an item for a different model or size, please follow the return process and place a new order for the desired item. If the product is defective or damaged, we will provide a replacement free of charge. Please contact our customer service team to initiate the exchange.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery with your order number and photos of the damage. We will offer a replacement or full refund for the defective item once we verify the issue.

Gift Returns

If the item was a gift, the recipient may return it for a store credit or exchange. The original purchaser will need to provide the order details for verification.

Customer Support

If you have any questions or concerns regarding our refund policy or need assistance with your return, please contact our customer service team at cbryce501@gmail.com. Our team will respond within 1-2 business days to assist you.